Frequently Asked Questions

Q. How does the site work?
A. You can browse romansstore.com or use our website search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time and proceed with Cash on Delivery, you are done. A Romans Store delivery person will then deliver your order right to your home or office.

Q. What about the prices?
A. Lowest price in the online shop even in traditional bazar. Find it cheaper elsewhere and get cashback for the difference.

Q. How much do deliveries cost?
A. There is a Taka 20 delivery fee.

Q. How can I contact you?
A. You can always call +8801711461528 or mail us at info@romansstore.com

Q. How long do the deliveries take?
A. 1 hour

Q. What are your delivery hours?
A. It varies on area. You can choose from available slots to find something that is convenient to you.

Q. How do I know when my order is here?
A. A Romans Store representative will call you as soon as they are at your house to let you know about your delivery.

Q. How do I pay?
A. We accept cash on delivery and we also have Online Credit Card and Online Bkash service. Don’t worry, representatives should always carry enough change.

Q. Do you serve my area?
A. We are currently serving 7 areas of Dhaka city.

Q. My order is wrong. What do I do?
A. Immediately call +8801711461528 and let us know the problem.

Q. What happens during a hartal?
A. Yes! We deliver order during hartals.

Q. Why should we buy from you when I have a store nearby?
A. Lowest price for best quality prodcut.

Q. How do you deliver?
A. We use our own transport to deliver. Our goal is to the products to your home in time.

Q. What is your policy on refunds?
A. You may get a refund within seven (7) days on unopened or spoilt packaged products. For diapers and perishable products, such as milk, fruits and fresh vegetables, we have a one (1) day return policy. We will not accept any diaper items as return if it has been used. We reserve the right to refuse refund. Please contact us at +8801552492049 if you want to return an item.

Q. What is your discounting policy?
A. Actually, we sell retail prodcut on wholesale rate.

Q. Can I order over the phone?
A. Absolutely. Our hotline is +8801711461528.

Q. What about quality?
A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

Q. Should I tip the delivery representative?
A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

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